Payment and Refund Policy
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If your company is responsible for your course fees, please make certain that your payment request is
processed in advance so there will be no interruption in your course schedule. Students who have not met
the prepayment requirement will not be admitted unless their employer has already established credit
terms with Lady Ray Computer Services, LLC’s accounting department.
Class payment for open-enrollment courses is due in full prior to the start date of the class, with the
exception of students from government agencies for which we have a valid purchase order. By entering
your credit card information, the card is expected to be charged prior to the class, however, there are
exceptions when the card is not charged. If purchaser or student completes our online registration form, an
automatic receipt is generated and emailed to the purchaser. As the receipt states, we will notify you one
week before the class to confirm the course and if this confirmation is not received, (due to email or
voicemail errors) please do not attend the course. You can contact us if you have not received this notice
from us. If you do attend the course without this confirmation notice, we cannot be responsible for any
travel arrangements (hotel, flight, etc.).
Payment Choices
* Credit Cards: Lady Ray Computer Services, LLC accepts Visa, MasterCard, and American Express.
* Checks and Money Orders: We accept money orders and company or personal checks.
Intended Audience: Lady Ray Computer Services, LLC provides technology training to students employed
by corporate (corporations, LLC’s, sole proprietorships, etc) and government entities.
Cancellation and Refund Policy
You may cancel a class without a cancellation charge up to 5 business days prior to the class start date. If
you must cancel with less notice, you will be required to pay for the full amount of the class. You will have
the option to send a substitute student to your scheduled class in your place or reschedule the class at no
additional fee for up to six months. If you are unable to reschedule the class for any reason or Lady Ray
Computer Services, LLC no longer offers the class, no refund will be provided. Lady Ray Computer
Services, LLC asks that you notify us as soon as possible if you need to reschedule a class. Lady Ray
Computer Services, LLC has up to thirty days to refund or partially refund (whichever applies) a course
or courses after notification from student. In addition, if you attend more than one day from a two (or more)
day class, then you are not eligible for a refund (unless that second day is canceled).
Lady Ray Computer Services, LLC Class Rescheduling
Lady Ray Computer Services, LLC Training reserves the right to change course prices or modify the
schedule of courses at any time, including postponement or cancellation. All modifications that impact
enrolled students will be communicated as quickly as possible. Lady Ray Computer Services, LLC will
make a reasonable effort to notify you in the event of a cancellation or rescheduling. Notwithstanding the
above, Lady Ray Computer Services, LLC shall not be responsible for any travel, lodging, or any other
expenses in the event of a class cancellation or rescheduling.
Free Course Retake Guarantee
Course Retake Guarantee is our commitment to flexibility. Within six months of attending a Lady Ray
Computer Services, LLC public course, you may retake the same course at no charge, on a space
available basis, for any reason whatsoever.
On-Site Training Information
For courses held at client sites, Lady Ray Computer Services, LLC provides all student materials including
student guides and necessary textbooks. The client is responsible for providing the training venue
including computer hardware and software required for laboratory sessions. Lady Ray Computer Services,
LLC can provide equipment to support training at very reasonable rates when required. Course delivery is
scheduled by mutual agreement in accordance with the availability of Lady Ray Computer Services, LLC
instructors and the requirements of the client corporation. Payment is due Net 15 of the final day of each
course delivery. Payment in full must be received at least ten (10) business days before your scheduled
course begins.
Lady Ray Computer Services, LLC Purchase Policy
Lady Ray Computer Services, LLC reserves the right to change course prices at any time. Lady Ray
Computer Services, LLC reserves the right to modify our schedule of courses at any time. All modifications
that impact enrolled students will be communicated via phone and/or email. Lady Ray Computer Services,
LLC reserves the right to exclude class participants who, in our judgment, are disruptive to the class or
who fail to make acceptable payment arrangements.